ALASKA

Blackhawk Network California, Inc. provides money services pursuant to the Alaska Uniform Money Services Act.
If you have a complaint or concern about Blackhawk Network California, Inc., its authorized delegates or the money services provided by either of them, please contact:

Blackhawk Network California, Inc.

(888) 633-9434

State of Alaska

Division of Banking & Securities

PO Box 110807

Juneau, AK 99811-0807

Toll Free: (888) 925-2521

Direct: (907) 465-2521

Email: moneytransmitters@alaska.gov

ARIZONA

Blackhawk Network California, Inc. (Lic.# MT-0914710) is licensed by the Arizona Department of Financial Institutions. For Consumer Complaints or Questions contact:

Arizona Department of Financial Institutions

100 N. 15th Avenue, Suite 261

Phoenix, Arizona 85007(602) 771-2800

ARKANSAS

[Name, mailing address, and telephone number of the authorized delegate] is an agent conducting business on behalf of Blackhawk Network California, Inc. (“BHN CA”), which is licensed under the Arkansas Money Services Act. Unresolved complaints may be directed to:

Arkansas Security Department

Heritage West Building, Suite 300

201 East Markham Street

Little Rock, Arkansas 72201-1692

(501) 324-9260 / (800) 981-4429

CALIFORNIA

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

COLORADO

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with
YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about
THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: DORA_BankingWebsite@state.co.us

website: www.dora.colorado.gov/dob

FLORIDA

[Partner Name] is an agent of Blackhawk Network California, Inc., a licensed money services business by the Florida Office of Financial Regulation (Lic.# FT230000221). If you have a complaint or concern, please call Blackhawk Network California, Inc. at 888-633-9434.

GEORGIA

[Partner Name] is an agent of Blackhawk Network California, Inc. a licensed by the Georgia Department of Banking and Finance. (Lic.# 8941/ NMLS# 925953).

ILLINOIS

This retail store is an authorized seller of Blackhawk Network California, Inc., a licensed money transmitter in the State of Illinois. This authorization may be revoked at any time by the licensee.
For suspected violations of the Transmitters of Money Act, a customer may contact:

Illinois Department of Financial and Professional Regulation

Division of Financial Institutions

320 West Washington Street, 3rd Floor

Springfield, IL 62786

Telephone: 888-473-4858

MARYLAND

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Blackhawk Network California, Inc. (Lic.# 9159/ NMLS# 925953 ) at:

Office of the Commissioner of Financial Regulation

500 N Calvert Street, Suite 402

Baltimore, Maryland 21202

Telephone: 888-784-0136

MISSISSIPPI

Blackhawk Network California, Inc. (Lic.# MT/000101) holds a valid and existing Money Transmitters License issued by the Commissioner of Banking and Consumer Finance under the Mississippi Money Transmitters Act.

Minnesota

Blackhawk Network California, Inc. (Lic.# MN-MT-925953) has been authorized by the State of Minnesota Department of Commerce to transact the business of money transmitter, unless this authority be suspended, revoked, or otherwise legally terminated.

NEW HAMPSHIRE

[POST PARTNER NH License]

NEW YORK

Licensed as a Money Transmitter by the New York State Department of Financial Services. If you have any questions or complaints, please direct them to:

Blackhawk Network California, Inc.

6220 Stoneridge Mall Road

Pleasanton, CA 94582

Phone number: 888-633-9434

Unresolved consumer complaints may be mailed to:

New York State Department of Financial

Services One State Street

New York, NY 10004-1417

Fax number: 212-709-1673

Consumer Help Line at 877-226-5697

NORTH CAROLINA

Money transmission on behalf of Blackhawk Network California, Inc. is conducted at this location pursuant to the North Carolina Money Transmitters Act, N.C.G.S. § 53-208.41 et seq.

If you have an inquiry or complaint, please contact Blackhawk Network California, Inc. at (888) 633-9434

OKLAHOMA

Blackhawk Network California, Inc. ( NMLS# 925953) is authorized to engage in the business of money transmission in the State of Oklahoma, subject to the provisions and requirements of the Oklahoma Financial Transaction Reporting Act, 6 O.S. § 1511 et seq., and regulations of the Oklahoma State Banking Board promulgated there under.

PENNSYLVANIA

Blackhawk Network California, Inc.(Lic.# 33186/ NMLS# 925953) is a licensed money transmitter in the State of Pennsylvania. Consumer's questions may be directed to BHN CA at (888) 633-9434.

TEXAS

If you have a complaint, first contact the consumer assistance division of Blackhawk Network California, Inc. at 888-633-9434. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail:

Texas Department of Banking

2601 North Lamar Boulevard, Suite 300

Austin, TX 78705-4294

  • Telephone Number: 1-877/276-5554 (toll free)
  • Fax Number: 512/475-1313
  • E-mail: consumer.complaints@dob.texas.gov
  • Website: www.dob.texas.gov

WASHINGTON

After first contacting Blackhawk Network California, Inc. at (888) 633-9434, if you still have an unresolved complaint you may file it by contacting the Washington Division of Consumer Services:

  • Online: https://dfi.wa.gov/node/6521/webform/money-services-complaint-form
  • Mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf
  • Call: 360-902-8703 or 1-877-746-4334
  • Email us: CSEnforceComplaints@dfi.wa.gov

WISCONSIN

Blackhawk Network California, Inc. (Lic.# 121-SOC) is licensed by the Departments of Financial Institutions of the State of Wisconsin pursuant to Chapter 217, Wisconsin Statutes.